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Now showing items 11-20 of 20
Service experiences in hospitals in Bangladesh: are there gender inequities?
(© Emerald Group Publishing Limited, 2010)
Purpose
– The disparities faced by women, especially in Bangladesh, have a long and contentious history. From education and employment to health care and other social products, the marginalization of women has been stark. ...
The structure and measures of service quality perceptions for multiple-encounter services: a study of hospitals in Bangladesh
(© 2014 W. S. Maney & Son Ltd., 2014)
This paper examines a complex multiple-encounter service environment – hospitals in a developing country – and suggests that service quality measures ought to be tied to key actors’ performance metrics. Based on face-to-face ...
An examination of the effects of adaptive selling behavior and customer orientation on performance of pharmaceutical salespeople in an emerging market
(© 2013 The Author(s), SAGE Journals, 2013)
The effects of salespeople's customer orientation and adaptive selling behavior on their performance have been frequently studied in the marketing literature. However, most of the studies were conducted in the developed ...
Television news in Bangladesh: intersection of market-oriented journalism and perceived credibility
(© 2014 AMIC/SCI-NTU.Routledge, 2014)
The television medium has occupied a dominant place in Bangladesh. With the unprecedented expansion of the television industry, questions are being raised about a palpable rise in market-oriented journalism (MOJ) in the ...
Customer satisfaction with complaint resolution in the power sector in a developing economy
(© 2012 Taylor and Francis Group, LLC., 2012)
Public services play a critical role in helping nations evolve into modern societies. The power sector is especially vital because of its profound influence on other sectors of the economy. Unfortunately, the power sector ...
The widening scourge of sexual harassment
(The Daily Star, 2018-03-09)
Credibility of TV news in a developing country: the case of Bangladesh
(© 2012 AEJMC., 2012)
Television has recently experienced unprecedented expansion in Bangladesh. Given its popularity and influence, and with more people using it for their information, research on the credibility of TV news is warranted. ...
Reimagining academia for students of the future
(The Daily Star, 2016-01-16)
Attaining global standards in our universities
(The Daily Star, 2017-02-25)
Rooftop innovation : a potential growth industry
(BRAC University, 2015-04-08)