The impact of customer interaction and after-sales service on customer satisfaction in the FMCG industry during pandemic

Abstract

The internship report contains all the information about my internship at GETCO Business Solution Ltd. I learned about query management through my internship opportunity. The fundamental client of my company is Unilever Bangladesh and I worked for their CEC team. By working with them I can understand the consumer queries of the various brand page of Unilever Bangladesh and how the company gives after-sell services to their consumers. Since I joined and did my internship mostly through working from, I got my training in person in the office. I will explain all my findings through my report.