A study on customer satisfaction and experience of Hungrynaki.Com

Abstract

Hungrynaki.com was established in 2013 at Mohakhali DOHS . HungryNaki.com is the first food delivery company in Bangladesh. The operation is very much simple and connected with high technology which has a user friendly interface. Hungrynaki.com has a rich online platform where consumers order from their favorite restaurant and their job is to deliver the food within a minimum time. From the very beginning, this organization is very much optimized about the upcoming glory of e-commerce in Bangladesh. People from everywhere are very much busy with their daily life so they are getting a chance to save their valuable time by ordering through hungrynaki.com. In the time of COVID-19 pandemic, it also shows both of its necessity and potentiality of this e-commerceplatform. Moreover, HungryNaki.com is the market topper and they are the first who introduce the ‘food delivery’ concept in Bangladesh. From the external operation to the delivery time; quality of food, hygiene of restaurant, professionalism of employees, packaging , hot box , customer satisfaction are deeply analyzed in this report. Lastly, I have added the information of every department that how they are directly connected with the delivery operation.