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Customer service & its dimensions at X solutions LTD. through WhatsApp

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Files

17304082_BBA.pdf (2.09 MB)

Date

2022-01

Publisher

BRAC University

Authors

Full item page

URI

http://hdl.handle.net/10361/16957

Citation

Abstract

My internship program at the university required me to complete my degree, and I incorporated my entire work experience from the Query Management Team (Robi-Airtel WhatsApp) at X Solutions Limited in my report. I handled client queries via WhatsApp, a social media network, and worked for brands including Robi Axiata Limited and Airtel Bangladesh. Creating my internship report was a way for me to incorporate both the practical and theoretical aspects of my internship, therefore I wrote it based on what I learned and what I experienced. Management of difficulties such as staff performance evaluations, remuneration administration, and training sessions were some of the things I took away from my experience with the company.

Keywords

Social media, Marketing integration, Dashboard, Confidential, Brand management, Marketing communication, Digital media, Anydesk consumer satisfaction, Zerocium

LC Subject Headings

Online marketing, Customer services.

Description

Cataloged from PDF version of internship report.
Includes bibliographical references (page 47).
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022.

Publisher Link

Department

BRAC Business School

Type

Internship Report

Collections

Internship Report (Bachelor of Business Administration)