Banking system of NCC Bank PLC: an analysis of general banking operations and investment portfolio

Abstract

This internship consists of my experience during the internship at National Credit and Commerce (NCC) Bank PLC, General Banking Division. Opening and processing of accounts, digital KYC, RTGS, BEFTN and remittance services. I assisted customers in the preparation of remittance slips, documentation, Bangladesh Bank compliance, and back office record maintenance. I was able to improve processing times, customer onboarding, and compliance with regulatory frameworks. There was substantial growth at a personal and professional level during the duration of the internship. I understood the operational performance and its effect on the overall financial performance, learned concepts of efficient communication, problem solving, learned to manage my time properly, self-discipline and the ability to withstand unfavourable conditions. I learned to endure low customer paperwork volumes, client RTGS and BEFTN peak transactions and discontent at the time of remittance, and paperwork delays learned to endure and adapt. This paper situates the organisational processes, financial performance, and strategic direction of NCC Bank beyond personal learning. From the bank's annual reports (2022 - 2024), discussed with NCC bank staff, and operational observations, grade NCC Bank on the general banking and investment portfolio management to the levels of liquidity, compliance and profitability. There are great digital innovations, remittance services in high demand, and sustainable banking practices, however, profitability is under pressure on the high deposit costs and competitive banking sector. I greatly appreciated the practical experience in commercial banking and gained relevant skills to pursue a career in finance.