How NPS adding value to RobiAxiata Limited

Abstract

The report is prepared based on the 3 months practical knowledge in customer experience department of RobiAxiata Limited. Customer experience department works to ensure better service and customer‟s perception. To make sure weather customers are happy with the service or not Customer Experience department implies many techniques. NPS is one of them. Through NPS we get to know about how customers experienced while taking the service. The report will give how NPS helping company to know what customers want, where company has room for improvement. The report also has a brief overview of robi axiata limited. The report also includes how NPS helping robi to connect with customers and how its knowing subscribers problems. On the report survey and analysis on NPS is also done.