A study on UPAY app of UCBL: Training program, operations management, and marketing strategies

Abstract

I had a three months internship experience with United Commercial Bank PLC in the General Banking Division as a condition of my degree program BBA. This internship enabled me to acquire the practice knowledge and learn how the division works. One of the famous banks in Bangladesh, known to offer quality and efficient services to its customers, is United Commercial Bank PLC, which was started in 1983. As an intern, I was able to learn how to approach customers, comprehend their needs, and deliver speedy and efficient services. The General Banking Division is a significant aspect of the bank since it assists in establishing and sustaining relationships with the customers. This report has explained the key operations of this division, and briefly touched on the other departments and services provided by the bank. I too have present a few suggestions on how it could be improved based on what I saw. Not all of the conclusions, however, are made based on my personal knowledge since this report was made on the basis of my short-term internship and limited research.