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Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)

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bracu.degree.levelUndergraduate
bracu.type.groupStudent Works
datacite.rightsOpen Access
dc.contributor.advisorRahman, Md. Shezanur
dc.contributor.authorAnima, Maisha Ibnath
dc.contributor.departmentBRAC Business School
dc.date.accessioned2020-02-04T05:34:07Z
dc.date.available2020-02-04T05:34:07Z
dc.date.copyright2019
dc.date.issued2019-08
dc.descriptionCataloged from PDF version of internship report.
dc.descriptionIncludes bibliographical references (page 31).
dc.descriptionThis internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2019.en_US
dc.description.abstractThis report is about “Analysis of Customer satisfaction of Dutch Bangla Bank Limited”. The report is the mirror of the hard work I have done in the period of my three months of internship program. The report mainly explains, whether the customers of DBBL are satisfied with the bank or not. The thing that really caught my eye while I was in DBBL as an intern is that, DBBL always attempts to keep its customers happy. And that is the prime objective of the banks. To find out more about the satisfaction of the customers of DBBL, and the reasons of their dissatisfaction, some data was collected through personal observation and a survey. At the very end, some suggestions are given to improve the performance of the bank and to remove the little doubts customers have in their mind which makes them dissatisfied.en_US
dc.description.degreeBachelor of Business Administration
dc.description.statementofresponsibilityMaisha Ibnath Anima
dc.format.extent35 pages
dc.identifier.otherID 15104164
dc.identifier.urihttp://hdl.handle.net/10361/13717
dc.language.isoenen_US
dc.publisherBRAC Universityen_US
dc.rightsBrac University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission.
dc.subjectDutch Bangla Bank Limiteden_US
dc.subjectCustomer satisfactionen_US
dc.subjectGeneral bankingen_US
dc.subject.lcshBanks and banking--Bangladesh.
dc.subject.lcshConsumer satisfaction.
dc.titleAnalysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)en_US
dc.typeInternship Reporten_US

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Internship Report (Bachelor of Business Administration)