Headcount forecasting for Customer Experience Department in relation to productivity of an employee

Abstract

E- commerce industry is currently a booming industry in Bangladesh. This tech-based industry depends mostly on innovation which is their major aspect of competition. Hence, the companies operating in this industry must have an organized framework depending on the type of service they are providing and should focus more on automation. For this to work out companies can have their website and mobile applications which will help them drive their businesses. The delivery service companies play a huge role in this industry. Starting from the delivering food, parcels to even electronics, can now be at doorsteps right after a click. This report titled “Headcount forecasting for Customer Experience Department in relation to productivity of an employee”, portrays the operational aspect of the Customer Experience department of foodpanda Bangladesh. The key objective of this report is to find out how the headcounts of the department depends on the productivity. In addition this report also gives an idea of how the customer experience is enhanced through post delivery services. However, as this report focuses on a particular aspect, the total limitation of this report is that it cannot provide an overall view and the inter connection within the departments which runs the business at its best.