Analysis of customer service activity of Jamuna Bank Limited, Progati Sarani Branch

Abstract

The report titled Analysis of customer service activity by Jamuna Bank is the combination of my experience of 3 months internship in Progati sarani branch of JBL. I worked here as an intern for a partial requirement of fulfillment of BBA Program. This internship report is based on my real life experience with JBL. Through this report I have to give a clear picture about the whole process of JBL. To be unique every bank has followed different types of strategy. It is very glad to know that JBL has donated 15 million takas for the victims who injured in election related violence in Bangladesh to the Prime Minister's relief fund. To fulfill their objectives, Jamuna Bank limited offers current, savings, fixed, short term, monthly-term deposits and others. Through some designated branches JBL provides the customers with Islamic Banking. Highly educated and professional group of people are working to make tremendous performance to build well reputation.