Customer service and satisfaction analysis at Prime Bank Ltd.

Abstract

Prime Bank Limited is a private commercial bank in Bangladesh with its headquarters in Dhaka. Founded in 1995, Prime Bank has steadily grown and evolved to become one of the leading private sector commercial banks in the country. It operates in corporate, consumer, MSME, and sustainable banking sectors. With a robust network of branches and ATMs across Bangladesh, the bank serves both urban and rural communities, catering to diverse customer needs, the bank has 146 Branches and 170 ATMs. Prime Bank offers a range of digital banking services, making it convenient for customers to access their accounts and perform transactions. This includes the implementation of online and mobile banking platforms, ensuring that customers have seamless access to their accounts and can perform transactions conveniently. With a solid financial foundation, a wide range of products and services, and a dedication to innovation, Prime Bank is poised to continue its growth and maintain its position as a leading player in the country's banking sector.