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dc.contributor.advisorIslam, Md. Tamzidul
dc.contributor.authorHossain, Dahlia
dc.date.accessioned2018-02-01T05:13:16Z
dc.date.available2018-02-01T05:13:16Z
dc.date.copyright2017
dc.date.issued2017-12-21
dc.identifier.otherID 13304041
dc.identifier.urihttp://hdl.handle.net/10361/9323
dc.descriptionThis internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2017.en_US
dc.descriptionCataloged from PDF version of internship report.
dc.descriptionIncludes bibliographical references (page 23).
dc.description.abstractFundamentally in this report basically I worked with servqual perception’s five diameters like reliability, responsiveness, assurance, empathy and tangible. Through this diameter I have shown here the level of customer satisfaction. I have enrolled here general banking sector basically where I have get chance and opportunity to contact and deal with client directly and face to face. Prime Bank Limited is the most prominent bank in this country. They offer different sector with different benefits and facilities to the clients. Their main motive is to grab the attention and loyalty of customer and make them happy and satisfying by fulfill their needs, wants, demands, desires and so on. In short, by providing a premium quality service to the client. Along with they have retail banking, corporate banking, sme banking and different loan scheme where people can able to afford what they want according to their limits. Apart from that Prime Bank Limited is also engaged in corporate social activities for the welfare of the people and the society and they are still doing it. To measure the customer satisfaction and service quality level here I have used twenty survey questionnaires for the clients and also attached it at the last of this report. Through this measurement I have come to know that where the service is good and where the training is needed for increase the service quality.en_US
dc.description.statementofresponsibilityDahlia Hossain
dc.format.extent25 pages
dc.language.isoenen_US
dc.publisherBRAC Universityen_US
dc.rightsBRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission.
dc.subjectPrime Bank Limiteden_US
dc.subjectCommercial banksen_US
dc.subjectSERVQUALen_US
dc.titleSERVQUAL perception of Prime Bank Limiteden_US
dc.typeInternship reporten_US
dc.contributor.departmentBRAC Business School, BRAC University
dc.description.degreeB. Business Administration


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