| dc.contributor.advisor | Khan, Tanzin | |
| dc.contributor.author | Rahman, Muhammad Ehsanur | |
| dc.date.accessioned | 2016-10-10T14:53:22Z | |
| dc.date.available | 2016-10-10T14:53:22Z | |
| dc.date.copyright | 2016 | |
| dc.date.issued | 2016-09-05 | |
| dc.identifier.other | ID 12104154 | |
| dc.identifier.uri | http://hdl.handle.net/10361/6547 | |
| dc.description | This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2016. | en_US |
| dc.description | Cataloged from PDF version of Internship report. | |
| dc.description | Includes bibliographical references (page 32-33). | |
| dc.description.abstract | The report is prepared based on the 3 months practical knowledge in customer experience department of RobiAxiata Limited. Customer experience department works to ensure better service and customer‟s perception. To make sure weather customers are happy with the service or not Customer Experience department implies many techniques. NPS is one of them. Through NPS we get to know about how customers experienced while taking the service. The report will give how NPS helping company to know what customers want, where company has room for improvement. The report also has a brief overview of robi axiata limited. The report also includes how NPS helping robi to connect with customers and how its knowing subscribers problems. On the report survey and analysis on NPS is also done. | en_US |
| dc.description.statementofresponsibility | Md. Ehsanur Rahman | |
| dc.format.extent | 33 pages | |
| dc.language.iso | en | en_US |
| dc.publisher | BRAC University | en_US |
| dc.subject | Robi Axiata Limited | en_US |
| dc.subject | NPS | en_US |
| dc.title | How NPS adding value to RobiAxiata Limited | en_US |
| dc.type | Internship report | en_US |
| dc.contributor.department | BRAC Business School, BRAC University | |
| dc.description.degree | B. Business Administration | |
