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dc.contributor.advisorArifuzzaman, S.M.
dc.contributor.authorUz-Zaman, MD.Hasan-
dc.date.accessioned2016-10-03T09:43:26Z
dc.date.available2016-10-03T09:43:26Z
dc.date.copyright2016
dc.date.issued2016-05-31
dc.identifier.otherID 13264036
dc.identifier.urihttp://hdl.handle.net/10361/6505
dc.descriptionThis internship report is submitted in a partial fulfillment of the requirements for the degree of Master of Business Administration, 2016.en_US
dc.descriptionCataloged from PDF version of Internship report.
dc.descriptionIncludes bibliographical references (page 28).
dc.description.abstractBanks and other financial institutions play a vital role in forecasting the economic and social condition of a country. Banks in Bangladesh now constitutes the core of the country’s organized financial system. Agrani Bank Limited, a leading commercial bank with 932 outlets strategically located in almost all the commercial areas throughout Bangladesh, overseas Exchange Houses and hundreds of overseas Correspondents, came into being as a Public Limited Company on May 17, 2007 with a view to take over the business, assets, liabilities, rights and obligations of the Agrani Bank which emerged as a nationalized commercial bank in 1972 immediately after the emergence of Bangladesh as an independent state. Customer satisfaction is very important for the reflections of the succession toward progress and expansion for any service institution. Excellence in customer service helps an organization to build a good position in the market and retain more customers. To keep the customers satisfied, ABL provides various types of service to its customers. ABL Principal Branch has three departments. These are: General Banking Department, Foreign Exchange Department and Credit Department. Through these three departments they serve their customers. General banking department provides service to the customers by doing the elementary tasks of the bank. This department has three sections: Main Cash with Cash Cell; Deposit Section Savings, Current deposit, FDR, SNTD; Clearing; Bills; Accounts; Sanchaypotra, These elementary tasks include account opening, providing master credit card, internet banking, offering different types of schemes to the customers, different types of bills and fees collection etc. Foreign Exchange department also play vital role by providing service to the customers. This department has three sections. These are: Export section, Import section and Foreign Remittance section. All these three sections Foreign Exchange department provides services to its customers. Credit department has three sections General Loan, Industrial Loan and Loan Recovery.Agrani Bank Limited is operating efficiently with its existing products and services. In serviceoriented industry, it is very difficult to set a standard rule to satisfy the customer. Several factors shape up the decision of taking the service from an organization. The services which the Bank provides to their clients are very prompt and quality one compare to other private or foreign banks. The bank made satisfactory progress in all areas of business operation. So Agrani Bank Limit ed is the bank which will go on in the banking sector of the world with their slogan "Committed to serve the nation”.en_US
dc.description.statementofresponsibilityMD.Hasan-Uz-Zaman
dc.format.extent28 pages
dc.language.isoenen_US
dc.publisherBRAC Universityen_US
dc.rightsBRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission.
dc.subjectAgrani Bank Limiteden_US
dc.subjectGeneral bankingen_US
dc.titleGeneral banking of Agrani Bank Limiteden_US
dc.typeInternship reporten_US
dc.contributor.departmentBRAC Business School, BRAC University
dc.description.degreeM. Business Administration


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