• Login
    • Library Home
    View Item 
    •   BracU IR
    • Brac Business School (BBS)
    • Internship Report, BBA (Brac Business School)
    • View Item
    •   BracU IR
    • Brac Business School (BBS)
    • Internship Report, BBA (Brac Business School)
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Ensuring quality service in a outsourced call center company (GENEX Infosys Limited)

    Thumbnail
    View/Open
    10104021_BBA.pdf (696.7Kb)
    Date
    2016-08-02
    Publisher
    BRAC University
    Author
    Ahmed, Zihan
    Metadata
    Show full item record
    URI
    http://hdl.handle.net/10361/6440
    Abstract
    Business Process Outsourcing is an emerging industry in Bangladesh. Scope is very high and currently very few well established companies are operating in this market. First part of the report is mainly the introduction which consist the objective, scope, limitation and methodology of the report. It will help to understand how this report was made. Next is a brief description about Genex Infosys Ltd. their mission, vision, how they conduct their business, departments in Genex. It also includes the list of services Genex Infosys provides. Later part of the report includes my overall work experience while working in Genex as an Intern. It also includes my learning about the process which ensures quality service to ensure customer's satisfaction. Final part includes some basic finding about Genex and its service level and some recommendation that can be applied to improve or achieve maximum level of customer satisfaction by quality monitoring as well as increase the amount of revenue.
    Keywords
    GENEX Infosys Limited; Call center; Service quality
     
    Description
    This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2016.
     
    Cataloged from PDF version of Internship report.
     
    Includes bibliographical references (page 23).
    Department
    BRAC Business School, BRAC University
    Type
    Internship report
    Collections
    • Internship Report, BBA (Brac Business School)

    Copyright © 2008-2023 Ayesha Abed Library, Brac University 
    Contact Us | Send Feedback
     

     

    Policy Guidelines

    • BracU Policy
    • Publisher Policy

    Browse

    All of BracU Institutional RepositoryCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

    My Account

    LoginRegister

    Statistics

    View Usage Statistics

    Copyright © 2008-2023 Ayesha Abed Library, Brac University 
    Contact Us | Send Feedback