| dc.contributor.author | Mursalin, Md. Jabir Al | |
| dc.date.accessioned | 2016-09-05T08:48:45Z | |
| dc.date.available | 2016-09-05T08:48:45Z | |
| dc.date.issued | 2014 | |
| dc.identifier.citation | Mursalin, J. Al. (2014). Managing products return : An examination of the practices of online retailers, 4(2), 54–70. | en_US |
| dc.identifier.issn | 1816-6075 (Print) | |
| dc.identifier.issn | 1818-0523 (Online) | |
| dc.identifier.uri | http://hdl.handle.net/10361/6315 | |
| dc.description | This article was published in Journal of System and Management Sciences [© 2014 Journal of System and Management Sciences] and the definite version is available at : http://www.aasmr.org/jsms/Vol4/No.2/JSMS_VOL4_NO2_005.pdf The article website is at: http://www.aasmr.org/jsms/ | en_US |
| dc.description.abstract | Management of products return is an integral part of online retailing as the
volume of sales and purchase returns are increasing along with the extensive use of
technology in retailing. It is often proved as costly for the business whereas can be an
effective tool for retaining customers if handled properly. Therefore the management of
products return needs special attention by the merchants. This study examines 32 online
retailers in Bangladesh and concludes with effective practices regarding the administration
of products return management, reverse logistics supply channel and returned products
related dispute resolution through some hypotheses testing. | en_US |
| dc.language.iso | en | en_US |
| dc.publisher | Journal of System and Management Sciences | en_US |
| dc.relation.uri | http://www.aasmr.org/jsms/Vol4/No.2/JSMS_VOL4_NO2_005.pdf | |
| dc.subject | Online retailing | en_US |
| dc.subject | Reverse logistics | en_US |
| dc.subject | Managing products return | en_US |
| dc.title | Managing products return: an examination of the practices of online retailers | en_US |
| dc.type | Article | en_US |
| dc.description.version | Published | |
