Training & development process of Star Computer Systems Limited (SCSL)

Abstract

Information and communication technology is the stewardship of positive change in Bangladesh society for the balanced socio-economic uplift and national well-being. The usage of information and communication technology plays a vital role in achieving a sustainable use of environment and resources. But the industry being very niche and experienced IT professionals is a scarcity. Thus to make information and communication technology a part of the national culture, the Government’s supports is acknowledgeable. The public sectors are transforming in to software based and IT or outsourcing industry is also growing in Bangladesh. Competitors are moving fast and as the demand is growing. Giant companies and group of companies are also stepping into the industry. Customers are moving to the competitors to fulfill their constantly changing requirements, which is a common nature of the industry. But still the unavailability of skilled manpower and fewer resources in small and medium businesses hampering the positive market and customer growth. Human resource is like the life and blood of IT or software companies as skilful talents are the sources of getting competitive advantages. The dynamic nature of the industry due to the innovative methods of work culture shows the need of HR practices like training and development in this fastest growing industry. Human resource training and development is the imparting of necessary knowledge and skills to the manpower serving this industry. They need continuous upgrade of their skills, knowledge and attitudes as per the nature of the products and services. Training them to bring them on par with the organization's goals and in tune with the industry trends is necessary, which will also ensures optimal performance from the employees. Organizational culture means the values, attitudes and beliefs reflected in the mission and goals, and practices of the organization. Training and development of human resource must connect with those to produce best result from the available resources. Each company needs to set a goal of the training and that should include milestones to help taking the employees from where they are to where the firm wants them to see. Setting goals help to evaluate the training program and also to motivate employees. Allowing employees to participate in setting goals increases the probability of success of the organization too. Star Computer Systems Limited (SCSL) is one of the leading ICT solutions and services providers in Bangladesh. SCSL has gained outstanding recognitions not only in Bangladesh but in abroad. They already have been very successful with the ‘ERP OPTIMA™’ providing the best Enterprise Planning Solution in the country. The company wishes to achieve the strongest growth in the local market whilst operating globally. SCSL has a huge infrastructure for training their employees as well as other interested candidates. Different types of training program held in SCSL office compound. SCSL defines numerous reasons or goals to conduct training among employees. Their first target is to increase job satisfaction, motivation and morale among employees. Then to increase the efficiencies and the capacity of adopting new technologies and methods among the employees, which will also result in financial gain. SCSL also bring innovative culture in strategies and products through the trainings. Ultimately that will reduce employee turnover and enhanced company image. SCSL has also owned a very strong and well defined training process. Over the years they have been very successful in implementing the process very effectively. Employees are getting benefited by gaining new skills and knowledge as well as the company. But they should find out a better combination between training and development. Because in SCSL the employees’ career development issue still get ignored, where the main concentration is given only in the training part. So the development part should get more priority and concentration than the present time.