Employee satisfaction of Premier Bank Limited

Abstract

This internship report on “Employee satisfaction of Premier Bank Limited” was prepared to fulfill the requirement of the MBA program of the Department of Business Administration of BRAC university, the purpose of this report is to be acquainted to the practical corporate environment. This report is the result of 3 months long practical desk work of the Premier Bank Ltd, Head Office. Premier Bank Limited has started its journey as a private commercial bank on June 10, 1999. The bank has 92 branches throughout Bangladesh. The Premier Bank is one of the largest private commercial bank of the country. Hence it is very clear that, Pr loan, consumer credit scheme, car and house loan etc Premier Bank plays a vital role in the economy of our country. Providing different sorts of credit and schemes like loan trust receipt, bank guarantee, industrial loan, it Human resource management (HRM) is considered a critical organizational resource that helps an organization sustain its effectiveness. It is one important area that influences a number of employees' attitudes and behavior such as intent to leave, levels of job satisfaction, and organizational commitment. Human resource management practices are those that create trust in employees and these practices include giving employees empowerment and involvement in decision making; extensive communication about functioning and performance of the employees service; designing training for skills and personal development of employees; selective hiring; team-working; rewards system that commensurate with effort; reduction of status between the management and staff and all workers are valued regardless of their role. In this new era, people are the primary source for a organization’s competitive advantage and organizational prosperity and survival depends on how employees are treated. The report contains my practical observation on an experience in Premier Bank Limited Human Resources Division, Head Office, Dhaka. Before going to the analysis, it is necessary to have some knowledge about the bank. For this purpose an overview of the Premier Bank has been made. Here the focus point was on History, Product/service offerings, Operational network organogram, Visions for the future. This report has used both primary and secondary data sources. Primary sources like face to face interaction with the employees, respective officers, my own practical work experience and relevant file study. For secondary sources I used annual report of 2013, 2014, periodicals published by Bangladesh Bank and various book articles regarding training program