IGW billing structure and regular operation in context of Bangla Trac Communications Limited

Abstract

Bangla Trac communications limited is a sister concern of Bangla Trac. The company was incorporated on 18 September 2007. Bangla Trac own IGW license after taking a long run auction arrange by BTRC on 25, February 2008 and start their operation on 24 August 2008. After started the operation as IGW Bangla Trac established as a pioneer in the international incoming outgoing voice for the last six years. Bangla Trac followed hierarchical structure of organization. Through sophisticated services and contemplative practices, the company strives to provide improved and more efficient services to its clients every time. The company’s vision is to make progress possible through excellence in technology, integrity and unsurpassed customer services. According to BTRC guideline of IGW, Bangla Trac have to invoice ANS for international outgoing calls and ANS invoice to Bangla Trac for international incoming calls, which don’t have any direct connectivity. Bangla Trac deals with foreign partner for international incoming outgoing call termination, but customer support page is not adequate and updated it’s require to enhance the customer web portal for better service. Telecom billing is a complex process, where billing system need to collect calls data from switch process that data and charged them accordingly. Bangla Trac use CDR based billing for calculate international incoming outgoing calls. According to the licensing guide line we share 51.75% of our revenue with BTRC, 20% with ANS and 15% with ICX for incoming calls. Billing system collects CDR from the switch FTP location, process those CDR and calculate minutes for the partner. Billing department generate daily report for the management, department, partner, stake holder and for performance analysis. Daily report divided into the two parts like incoming and outgoing. In the incoming we added call summary of OS carrier, OS Carrier IP wise, ICX Wise and ANS wise. For outgoing we generate call summary of OS carrier, ICX carrier and destination wise. Performance of the individual carrier can be measure from the daily incoming and outgoing report. More than 7M Bangladeshi people live in the foreign country, for that nearly 50M incoming minutes and 1M outgoing minutes terminate and originate from Bangladesh. These incoming outgoing calls generate huge revenue. But Bangladesh government cannot take advantage from this due to lack of proper surveillance. If the government increases their actions against grey termination, monitor ICX, IGW periodically then I think the revenue will be double. Authority should decrease the outgoing call rate so that our people can communicate with their relative with low cost.