Perception of Robi Axiata Limited employees regarding training effectiveness

Abstract

As part of my academic requirement and completion of my BBA program, I needed to complete a three month period of Internship program. I chose to do my Internship at ROBI AXIATA Ltd. At ROBI I was assigned to a project named “Training and Operation Management”. It was a new concept for me and I took the opportunity to learn about as much as possible while I was working on the project. RobiAxiata Limited is a dynamic and leading countrywide GSM communication solution provider. It is a joint venture company between Axiata Group Berhad, Malaysia and NTT DOCOMO INC, Japan. RobiAxiata Limited, formerly known as Telecom Malaysia International (Bangladesh), commenced its operation in 1997 under the brand name Aktel among the pioneer GSM mobile telecommunications service providers in Bangladesh. Later, on 28th March 2010 the company started its new journey with the brand name Robi. This report has been presented based on my observation and experience gathered from the company. The organization has many divisions and departments but the focus is given more on how Competence Development Department of Robi is working to develop their employees. This Department is organizing different training program based on the employee needs. This report fairly describes the Company I did my project in, which is, ROBI, and gives an idea of its products/services, culture, beliefs, CSR activities etc. The report then goes on to explain what Training & Operation Management is, in a elaborate manner. The report also gives a clear idea, based on my findings, how ROBI carries out Training & Operation Management and what are the activities that are taken in order to make an efficient employee. As it is an Internship report of my Internship program at ROBI, the last chapter of the report describes my role during my internship period as well as my responsibility carried out specifically on the ‘Training & Operation Management’ project. The whole purpose of Training & Operation Management is to make Robi people more efficient in their own filed. Based on the findings I have also included a few recommendations that this report holds at the end. Although, it is difficult to come to a conclusion without a proper research or survey, I based my conclusion partially on what I thought from my findings as well as what my interview respondents have shared.