Operations at general banking division of United Commercial Bank Limited

Abstract

As part of my academic requirement and completion of my BBA program, I needed to complete a three month period of Internship program. I chose to do my Internship at United Commercial Bank Ltd. At UCB I was assigned to do my intern in “General Banking Division”. It was a new concept for me and I took the opportunity to learn about as much as possible while I was working on the division. United Commercial Bank Limited is one of the prominent banks in Bangladesh, which stated its journey in 1983. In these thirty years of long journey the bank has achieved trust from people by providing its services. The main motto of the bank is to give best quality and swift service to customers. In these three months of internship period I learn from them how to motivate customers and give quick services. General banking division is a very important department of a bank. Relationships with customers develop from here. In this report I describe the different functions of general banking division. Beside this I also try to give brief description of different divisions that work in UCB. Here I also did a small comparison with Southeast bank which gives an idea about the differences of two banks in terms of giving service. The report also gives an idea of different products and offerings given by United Commercial Bank Limited. As it is an Internship report of my Internship program at UCBL, the last chapter of the report describes my role during my internship period as well as my responsibility carried out specifically on the ‘General Banking Division’. The whole purpose of general banking division is to make UCBL more efficient in its own filed. Based on the findings I have also included a few improvements that this report holds at the end.