An overview of Mobile Telecom Industry of Bangladesh: an important partner of Government from many aspects, case study on Grameenphone the largest telecom service provider in Bangladesh

Abstract

This report mainly focuses on the contribution of Grameenphone, how much they contributed for the development of the country, their latest technologies that made our life easy and convenient. Now we can stay in touch with our near and dear ones as well as we can be in touch with the latest news and information through internet and features provided by the telecom providers. Most important contribution is the financial contribution from the companies as tax, vat and fees for different licensing and agreements. The sum of money paid to government exchequer is huge and it plays a major role in fiscal year’s budget amount. The services that changed our lifestyle includes voice conversation, Text messaging, internet, news, event alert, health care, krishi bazaar, mobile remittance, results of exams, etc. Before introduction of this services people had to go through hectic work and loss due to lack of market information and not getting directions in emergencies. It was difficult to communicate with others with mobile telephone. Conveying urgent information was a difficult task. With the introduction of mobile telecom all time consuming tasks became easy. Multitasking was an easy task for people. Managing multiple operations became a regular matter. One of the multitasking done by most of the people is to instruct household activities through mobile and working in office at the same time. These companies are playing a vital role in employment generation and about 10 lacks of people are directly or indirectly dependent on these company. Rural women are providing mobile service and earning their livelihood. Recharge outlets in every block of the streets are selling mobile SIM card and credits to earn their livelihood. Distributers’ retailers and other people are dependent in the companies for their survival. It is difficult for government to take care of all the sides and beautification of the country. Grameenphone in the name of CSR worked together to help desester affected people to save them from sufferings. They also work for education, urgent news distribution, awareness, beautification of the country, desester management, health care, etc. There are some flaws in their CSR activities that caused them to be short-lived. Though the initiatives are outstanding and needs of the people. But as there are no backup plan to sustain this initiatives they are short-lived. There has to be plans to make all the CSR activities sustainable and to make sure the real people eligible for that are getting the benefits. 3G network is a dream of Bangladeshi people. Recently government has announced for the initial bidding for 3G licensing. To make the infrastructure 3G compatible Grameenphone has to get many approvals for opening L/C and bringing the machineries from abroad. The process of approving any application usually takes a time period of 30-45 days. It becomes very hectic for Grameenphone as it needs many approval fast to meet up urgent needs. To boost up this process there is suggestion of introducing automation process. It will strictly maintain time a file will stay with each personal and both parties will know the current location of the file.