dc.contributor.advisor | Adrita, Ummul Wara | |
dc.contributor.author | Binte Iqbal, Sayma | |
dc.date.accessioned | 2023-04-06T07:48:13Z | |
dc.date.available | 2023-04-06T07:48:13Z | |
dc.date.copyright | 2022 | |
dc.date.issued | 2022-11 | |
dc.identifier.other | ID: 19204054 | |
dc.identifier.uri | http://hdl.handle.net/10361/18098 | |
dc.description | This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022. | en_US |
dc.description | Cataloged from PDF version of internship report. | |
dc.description | Includes bibliographical references (pages 22-24). | |
dc.description.abstract | In the banking sector, customer satisfaction is the most important factor and this customer
satisfaction depends on the services provided by the banks. Customer satisfaction is related to
the service provided by the banks and the growth of the bank depends on the satisfaction level
of the customers. Service quality is the most important factor in getting customer satisfaction.
With quality service, internet banking services were also provided by almost every Bank in
Bangladesh to satisfy their customers during the pandemic. The services provided by HSBC
Bank have been taken in the research to measure customer satisfaction among the customers
of HSBC during the Covid-19 pandemic in Bangladesh. The main focus is on the service
quality and internet banking service provided by HSBC Bank in Bangladesh for increasing
their customer satisfaction and measuring the level of customer satisfaction will help to
understand the bank's situation. | en_US |
dc.description.statementofresponsibility | Sayma Binte Iqbal | |
dc.format.extent | 28 pages | |
dc.language.iso | en | en_US |
dc.publisher | Brac University | en_US |
dc.rights | Brac University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. | |
dc.subject | Customer Satisfaction | en_US |
dc.subject | Service Quality | en_US |
dc.subject | Internet Banking | en_US |
dc.subject | HSBC | en_US |
dc.subject | Covid-19 | en_US |
dc.subject | Bangladesh | en_US |
dc.subject.lcsh | Consumer satisfaction | |
dc.title | Measuring customer satisfaction on the services of HSBC during Covid-19 | en_US |
dc.type | Internship report | en_US |
dc.contributor.department | Brac Business School, Brac University | |
dc.description.degree | B. Business Administration | |