Effectiveness of C-express Ltd. delivery system and customer satisfaction

Abstract

The internship report is prepared to sum up my internship experience in capital logistics and c-express ltd. as an intern of their operation department. The title of this report is “Effectiveness of C-express Ltd. delivery system and customer satisfaction”. Capital logistics and C-express Ltd. is a well-known name in third- party international freight forwarding companies and they are now trying to capture the local delivery market. The ecommerce platform in Bangladesh is emerging rapidly and it’s becoming big day by day. This report contains my analysis of the operation process of C-express Ltd. considering the theoretical definition, the functional implementation and technology used in the whole process. C-Express Ltd. is trying to acquire new merchants who are the owners of these e-commerce businesses and giving service to ensure the smooth and timely delivery of the products to their customers. This local delivery service success depends mainly on their swift operation system. As Capital Logistics and C-Express Ltd. is experienced in international freight forwarding business, their main concern now is to build and set up a well-operated local distribution network. There are several critical problems that need to be addressed in order to ensure a fast local distribution. Also the customer satisfaction is important to keep the existing merchants and acquire new merchants. We all know that Dhaka is well reputed for traffic jams and it is a challenge to deliver the goods to customers timely in the service like same-day delivery. The Route plan of the delivery men and the overall pick –up delivery process is observed by me closely while I was doing my internship there. So I observed how much the effective delivery system is required for customer satisfaction.