Effectiveness of employee engagement for DHL Worldwide Express Bangladesh Pvt. Ltd.

Abstract

Global logistics sector has brought about revolutionary changes in Bangladesh, one of the first initiates being “DHL Worldwide Express” as a part of “Homebound” packagers and shippers limited in 1991.Since its starting DHL expanded its operation to help local business grow globally. The timely launch of different product and services has helped to fulfill the needs of local enterprises, being the first ever to have Air Side Express Handling Unit at Airport in 1994. It was the first company to introduce different services to the customers, in terms of fast delivery mediums be it anything or everything. DHL pioneered door to door import service understanding the growing demand of the RMG sector and became the first ever to introduce frontline customer service in the industry sectors of Bangladesh. Now DHL has the most advanced state for customer service departments in the country. Undergoing my Internship period, and being closely linked to HR operations and management, the report I have made is subjected to the title “Effectiveness of Employee Engagement for DHL Worldwide Express Bangladesh Pvt. Ltd.”. DHL, by far has very good number of employee engagement percentages. Employee Engagement leads to job satisfaction and higher productivity returns, and being an employer of choice DHL Express BD is a very attractive work place in the corporate field. Being linked with the HR team, I have accumulated a detailed analysis to how DHL Express BD, operated its engaging activities at workplace and beyond, and how this incorporates performance enablement for the employees which return is the sole reason for consistent high performance of the organization as a whole, for more than 18 years in Bangladesh.