General banking activities of Uttara Bank Limited : a study on Kalabagan Branch

Abstract

During my last semester of the final year under BRAC Business School I was sent to complete my internship program to an organization. I had the opportunity to complete my internship from Uttara Bank Limited. Uttara Bank Limited was established in 1965 and has grown up immensely all over the country, Bangladesh. Financial institutions help the country to move forward with a healthy economy. Banking is the core of Bangladesh’s financial system. To hold on to a good flow of customers it is very important for banks to gain the attention and satisfaction of customers. UBL is working a lot in order to keep customers satisfied and exited with its services and products. The UBL provides service through few departments such as Foreign Exchange Department, General Banking Department and Credit Department. The first chapter of this report consists of all the information about the introduction of this report such as the origin and objective of the report, the methodology and etc. The second chapter focuses on a complete overview of the Uttara Bank Limited such as the history, the mission and vision and etc. The second last chapter of the report is about all the rules, regulations and the entire process of General Banking on which the project is assigned. The last chapter focuses on the experience that I have successfully gathered during the three month of the internship program. In this part I have placed my conclusion along with the solutions to the problems in UBL kalabagan branch that I have observed.