Customer’s perception towards retail risk management of Eastern Bank Limited

Abstract

Eastern Bank Ltd. (EBL) started its trip in 1992 with a dream to become the bank of decision, what's more to be the most important money related brand in Bangladesh. Throughout the years EBL has built up itself as a main private business bank in the nation with undisputed authority in Corporate Banking and a strong consumer and SME development banking. EBL's desire is to be the number one monetary administrations supplier, making enduring an incentive for its demographic, investor, and representatives or more for the network it works in. The topic of my report is " Customer’s Perception towards Retail Risk Management of Eastern Bank Limited". My focal point of the report is essentially on Eastern Bank’s Retail Risk Management and general brief on the overall working sequence of the bank. At first, I concentrated on the background of Eastern Bank Ltd. At that point I attempted to give brief thought regarding Eastern Bank Ltd the corporate vision as well as mission. In the project part here, I wanted to make a different type of observation to find out the customer satisfaction. Here I Just recorded some data by observation and ask a few questions to the customers. And Found out some recommendation. The main point I found out that of employees collaborate each other and provide dedicated personnel for customer service than waiting time and service time could be easily reduced and must increase the level of customer service.