Browsing by Subject "Customer service"

Now showing items 21-40 of 42

    • Customer service dynamics of Social Islami Bank LTD 

      Paul, Aditi (BRAC Univeristy, 2017-04-18)
      In the modern world, banks play a pivotal role in the field of economic development. It occupies a very important place in any nation’s economy. It is very necessary to understand that no nation can gain success if its ...

    • Customer service of Grameenphone 

      Raj, Muradul Haque (BRAC University, 2016-04-25)
      As the number one telecom operator in Bangladesh, Grameenphone is continuing their operation in Bangladesh from last 17 years always coming up with new ideas regarding its products and services. From their many services, ...

    • Customer Services of BRAC Bank Limited at Banani Branch 

      Faisal, Kazi Golam (BRAC University, 2014-04-30)
      A bank is a financial institution that brings together depositors and borrowers for giving/receiving surplus and deficit funds respectively. The objective of a bank is to make a profit while acting as a middle man between ...

    • An empirical study of Premium Banking Services of BRAC Bank Limited 

      Alim, Jinnah Barkatul (BRAC University, 2017-08)
      After starting its journey in 2001, BRAC Bank has now established itself as one of the leading banks in Bangladesh. This has been possible only because of their excellent banking services and prudent strategies taken by ...

    • Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch 

      Rashid, Kamrun Nahar (Brac University, 2019-05)
      Internship is an essential part of BRAC University MBA program. As per the requirement of the BRAC University I have performed 90 days or three months internship which has helped me to improve my potentiality in the ...

    • Evaluation of customer service quality (SERVQUAL) of Prime Bank Limited 

      Reza, Tahsin Subah (BRAC Univeristy, 2017-12-10)
      Internship is an integral part of The BBA Program in BRAC University. As per the requirement of the institute I have performed 90 days or 3 months internship at The Prime Bank Limited. This organization has given me the ...

    • General banking & customer service of first security Islami Bank Limited 

      Mahi, Tasnim Kabir (Brac University, 2024)
      This report was created in order to fulfill the internship requirement for the BBS program at BRAC University. This study focuses on three months of work experiences at the FIRST SECUIRITY ISLAMI BANK LIMITED branch in ...

    • General banking and digitalization through the lenses of customer 

      Tasnuva, Rudainah (Brac University, 2023-08)
      "The report investigates the impact of general banking also digital banking of Dhaka Bank limited. This report provides insights into the customer preferences and needs of Dhaka Bank Limited (DBL). The majority of DBL ...

    • How to deliver effective customer service through social media 

      Hossain, Ifran (BRAC University, 2017-04-10)
      Strategeek Digital is an award winning digital marketing agency. I worked with the Social Media team for Robi Axiata Limited as a customer query management officer. This team is responsible for the overall digital and ...

    • How to improve customer service efficiency and their customer satisfaction of Rupali Bank LTD. Gabtoli Hat Branch 

      Fariha, Rishad (Brac University, 2019-12)
      This report provides with broad and sensible exposure to the sector of overall activities of Rupali Bank Limited. During the post amount, I used to be appointed responsibility within the varied department of Rupali Bank ...

    • Impact of e-services on general banking of SBAC bank 

      Idid, Md. Rehanul Amin (BRAC University, 2023-05)
      The South Bangla Agriculture and Commerce (SBAC) Bank Limited set out on its journey in 2013 with the distinct goal of providing excellent customer service. SBAC began off with two advantages: particularly capable leadership ...

    • Improving customer service and satisfaction of National Bank Limited (NBL): a study on Mirpur branch 

      Sadia, Safa (BRAC University, 2018-08-02)
      National Bank Limited is established at March 28, 1983 and from then executing its business activities effectively in Bangladesh. NBL service and facilities are the latest to convince all of its customers. To hold its ...

    • Measuring of employee satisfaction of customer service department in Bank Asia Limited : a study on Satmasjid Road Branch 

      Seraj, Anika Binte (BRAC University, 2018-08-03)
      This report is prepared on the basis of my three-month practical experience at Bank Asia Limited, Satmasjid Branch. The banking sector is always considered one of the most fundamental sectors for the economy to be able to ...

    • Mystery shopping – an effective tool for quality assurance 

      Hasin, Ahmed Kamal (Brac University, 2021-06)
      NBFIs or non-bank financial institutions are an integral part of a country’s financial sector. They are not fully licensed as regular bank however, they still facilitate many other financings such as investment, brokering, ...

    • New service development of GP for the customer of Gazipur 

      Islam, Tasfia Rezwana (BARC University, 2017-08-30)
      The purpose of this report is to fulfill the degree requirement of Bachelor of Business Administration at School of Business, BRAC University. Even it reflects my learning throughout the internship period and experience ...

    • Overall work experience employee growth & at British American Tobacco 

      Ahmed, Syed Shah Tayef (BRAC University, 2015-01-09)
      British American Tobacco is one of the leading multinational business firms in the world of Tobacco industry. Over the last few decades BATB has been relentlessly bringing new, innovative and world-class products to satisfy ...

    • Retail banking & customer service activities of BRAC Bank Ltd 

      Andrews, Christer (BRAC University, 2015-12-14)
      This report represents the working experience gained in a private commercial bank operated in Bangladesh named “BRAC Bank Limited” (BBL). BRAC Bank intends to set standards as the market leader in Bangladesh. It demonstrates ...

    • Retail Banking and Customer Service (City Bank, Banani Branch) 

      Yasmin, Nabila (BRAC University, 2015-11-30)
      The City Bank Limited is the one the biggest retail Bank in Bangladesh and has been on the top list of their customers‟ choice. They awarded with lots of award like Best Bank in Bangladesh, Best Internet Bank in Bangladesh, ...

    • Service marketing analysis of Fantasy Kingdom Complex 

      Siddque, Tanvir Ahmed (BRAC University, 2016-12-13)
      This report on the service marketing analysis of Fantasy Kingdom Complex was prepared as part of the completion of ‘Masters of Business Administration’ degree from BRAC University. This report, which extensively explores ...

    • Supply chain of Nestlé Bangladesh 

      Rahman, Nadia (BRAC University, 2017-01-05)
      Nestlé is one of the leading Nutrition, Health and Wellness Company that strives to best serve its customers with best quality products consistently. Thus, its story of excellence is not confined to the selling of products ...