The prospects of agent banking during COVID-19 in Bangladesh: the case of The City Bank Limited

Abstract

This project paper prepared is based on the prospects of agent banking during COVID-19 in Bangladesh: The case of The City Bank Limited. This report is done to get an idea about how agent banking works and how it provides financial services to the customers during this pandemic. This report consists of three chapters and the first chapter is all about internship experience regarding contribution to the company, responsibilities or duties given to me as an intern, and challenges I had to deal with during my internship period. Chapter two is about the summary on The City Bank Ltd. Along with its management practices, marketing strategy, financial performances, accounting practices, and operational management. The third chapter is all about how agent banking has a bright prospect as an alternate delivery channel to provide financial services to customers in remote areas and the challenges agent banking is facing during the pandemic. It also discusses the reasons behind the rise of agent banking in pandemic along with products and services agent banking of The City Bank Ltd. has to offer to their customers. Lastly, it also discusses the present scenario of agent banking in Bangladesh.