Management effectiveness and its impact on organizational performance and service quality of Bank Asia Limited

Abstract

The banking sector in Bangladesh comprises four categories of scheduled banks state-owned commercial banks (SCBs), state-owned development financial institutions (DFIs), private commercial banks (PCBs) and foreign commercial banks (FCBs). Bank Asia Limited is a private sector commercial bank in our country. The bank’s overall performance is satisfactory and it makes an envious position within a very short time. At the beginning of this report, I have written the origin, objectives, methodology, importance, and limitations of the report. Secondly, I have described the emergence and overview of the organization. In this part, I tried to mention all the important factors of Bank Asia. The next chapter is about the management effectiveness where I focused on how management ensures the highest motivation and enthusiasm of their employees. Additionally, it has also contained the five years financial performance and the detailed description of its popular products. Furthermore, the service quality system was included in this chapter. Thereafter, chapter 4 is about my internship experience, duties and responsibilities in Bhaban branch. I have also done the SWOT analysis to this particular branch and given some recommendations at the end of the report.