Drivers of fintech adoption in financial institutions in Bangladesh: a case study on IPDC Finance Ltd

Abstract

The study comprises information acquired from IPDC Finance Ltd. about the workplace and internship experience. Additionally, it seeks to analyze the factors that have driven IPDC Finance Ltd.’s adoption of fintech. Data collection, observation, assessment, and demonstration of the drivers' impact on Bangladesh's financial institutions are the main objectives of this study. Working in the CRM section’s MIS unit, expertise with different MIS-related tasks and other regulatory knowledge were obtained. Additionally, information about how IPDC is utilizing fintech as a financial institution and how beneficial those technologies are to their clients is learned from those who are actively working in the relevant area inside IPDC. The results showed that fintech adoption has a positive significant relation with the variables usefulness, financial literacy, and technological knowledge, but an insignificant relation with the variable ease of use, after data was successfully collected using a survey questionnaire and evaluated using SPSS software. That summarizes the impact of those drivers on fintech adoption in FIs in Bangladesh focusing on IPDC Finance Ltd. This study will further help other FIs adopt fintech by investing in those drivers and by bringing in a sizable client base, it will considerably strengthen the national economy.