Errors in account opening forms: a case of Rupali Bank Limited

Abstract

This particular report is mainly based on the internship program which is partial requirement for the Bachelor of Business Administration (BBA) Program, BRAC University. The report discusses about identifying the errors customers make while filling the Account Opening Forms, why they make errors and how to find the optimal solution for reducing the errors. It also includes how the customers can be helped or conveyed in efficient ways. Moreover, the job I had to do while working at the Rupali Bank Limited. The report includes the interviews taken with the Assistant General Manager, Principal Officers and Customers. The Assistant General Manager told about the policy and procedures of the current account opening system as well as what the bank is going to do to be more efficient to convey or help the customers in an effective way. The principal officers shared the information about the present IT infrastructure and what measures they are taking to improve the infrastructure and how they can relay the account opening information in an efficient way for the betterment of the customers. In addition, they shared the customers’ point of view while opening an account and gave some directions what they are going to do to reduce these errors customers make; how they can give the information needed to open an account in an effective manner. The customers shared the problems they have to face while opening an account as well as some suggestions what the bank can do to reduce or minimize these errors they make while filling up an account opening form and how the bank can help them to be more effective to convey or help them. This report concludes with some recommendations about what they can do for the betterment of the bank.