Operational excellence through CRISIL rating during COVID-19 pandemic of a foreign bank in Bangladesh: A case of Commercial Bank of Ceylon PLC

Abstract

Commercial Bank of Ceylon PLC is one of Bangladesh’s leading foreign banks. This report reflects several aspects of the CBC's operations. The report serves as a partial prerequisite for BRAC University's Bachelor of Business Administration degree. The report's primary objectives are to determine the many sectors and the overall scenario of the successful journey of technological advancement in strategy and profitability over the previous few years, covering goods, services, lending processes, and others. The paper depicts the CBC's foreign exchange operation as well as a statistical comparison between a foreign bank (Commercial Bank of Ceylon PLC) such as letter of credit opening, foreign inward/outward remittances, and other procedures. This comprehensive report looked into the strategic, operational, and financial performance of the Commercial Bank of Ceylon's Bangladesh operations. Applying various key ratios to recognize financial data and performing financial research through CRISIL rating analysis has offered a thorough image of the bank's performance throughout time, with all category indicators ranging from outstanding to satisfactory, with the exception of liability management. The internship report includes more in-depth information on the products and services, as well asthe documents necessary to create various accounts and other procedures. The report concluded with recommendations for continuing to increase skilled personnel and rewarding employees, which will lower liability; this comprehensive and detailed analysis looked into the strategic, operational, and financial performance which make a glories journey of Commercial Bank of Ceylon's Bangladesh operations successfully.