Effectiveness of revenue assurance and fraud management process in Banglalink Digital Communications Ltd

Abstract

Revenue Assurance and Fraud Management is telecom industry's solution that simplifies RAFM. It tackles critical challenges across the entire revenue chain with ease and fraud detection and recovery which simplifies and speed up the process of revenue assurance and recovery of a company. It helps in addressing revenue assurance challenges inherent to individual service fulfillment, usage integrity, retail billing, wholesale billing, and content settlement. This in-turn enables the company to dramatically reduce the time required to implement or extend the coverage of their revenue management system and practices. The revenue path for a Communications Service Provider (CSP) is anything but a straight line – it’s a complex, constantly evolving series of technologies, systems and processes that eventually delivers a mix of services to subscribers. The more complex the network, the more complicated the problems that arise, often emerging as costly losses. RAFM ensures the continuous revenue ensuring and fraud stopping. Considering the importance of this department I have selected my report topic as “Effectiveness of Revenue Assurance and Fraud Management process in Banglalink Digital Communications Ltd". The following report includes a brief discussion about Banglalink, important aspects of Revenue Assurance and Fraud Management and a clear portrayal of the overall process of RAFA. Moreover, the report has a defined explanation of four major sectors Banglalink “Revenue Assurance and Fraud management” work in a proficient way. Additionally, the report consists of a research in relation to RAFM that explains next level RA challenges. I have conducted a detailed analysis to figure out RA challenges that should be acquired by Banglalink to prove themselves better than any other companies in a more challenging and competitiveworld. At the end of the report, there are some recommendations which Banglalink should take into consideration and implement.