Challenges to introduce the new account opening system of Prime Bank Limited

Abstract

This internship report is based on my internship program and the new account opening system of Prime Bank Limited that they have started to practice since the month of July, 2017. In my internship period, I have experienced the challenges that they are facing to introduce the new account opening system. Since all the procedures have been centralized, the process has become very long to open an account. one of my objective is to know how much time it consumes. Another purpose is to know the inconvenience of the customers as well as to know the overall complexity to the whole process. To accomplish my objectives, I have used the interview and survey method. Then the collected data has been interpreted. The interpreted data identifies some significance results and findings. The overall scope of the report is to identifies challenges to introduce the system to the customers. There are also some advantages of the new system. Moreover, there are some limitations of the report. I have suggested some recommendation which might help to reduce the challenges.