The customer service department’s approach towards user feedback in Backpack Technologies, Inc..

Abstract

My Internship report was about “The Customer Service Department’s Approach Towards User Feedback in Backpack Technologies Inc.” where I have worked for a period of 4 months. This report was also intended to examine the functions and responsibilities of Customer Service team of Backpack and also how all the operations and flow work here to make things happen. In this report, I have described about the company profile, my internship experience, job responsibilities, and functions of the departments, pressures I have faced in my work place and the wonderful workplace environment. I also gave some recommendations about how to resolve those problems and its implications. In the process of my internship, I did find few areas of improvements, which are broadly discussed as well. The areas which need improvements are also analyzed which I learnt in my BBA program from my university. The company gets different direct and indirect boundaries from its business environment. The report is a result of my four months long internship program, which I conducted at Backpack Technologies Inc. and it is made for the accomplishment of the internship program as required by BRAC Business School, BRAC University.