Customer service process in the export and import activities of Paxar Bangladesh Limited : a subsidiary of Avery Dennison Corp., USA.

Abstract

Paxar Bangladesh Ltd. (A subsidiary of Avery Dennison) 100% Export oriented US based garments label manufacturing Company approved by Bangladesh export processing Zone (BEPZ) and they recognized as a class “A” type investor in DEPZ. Their major customers are world’s major retailers, branded apparel companies and contract manufacturers. Since this sector is highly customer oriented, the only way it can achieve its goal is by satisfying the customers by providing quality, effective and efficient services. I got the privilege to work as a employee at Paxar Bangladesh Ltd (A subsidiary of Avery Dennison). Since, the organization is highly customer oriented the topics that I have focused in my report are on customer service processes. Moreover, being able to work as a employee gave me a firsthand insight at how the organization approaches towards its employees, how these employees deal with their clients, and how the employees interact with each other, order been laced and goods are released. I also gathered practical experience during this period regarding shipping document’s, contents of shipping documents as well which also helped me in preparing this report accurately.