The role of management information systems in enhancing operational efficiency in freight forwarding

Abstract

This internship report examines the role of Management Information Systems in enhancing operational efficiency in freight forwarding, based on the internship experience at N. Haider & Co. (Pvt.) Ltd. The report analyzes the company’s operational practices, information system usage, and challenges related to shipment tracking, documentation, billing, and communication. The study follows a descriptive and qualitative approach using internship observation, informal employee discussions, a small internal survey, and secondary research. The findings show that the company relies heavily on Excel, email, WhatsApp, phone calls, and Tally, which creates fragmented information flow, manual workload, communication delays, and risk of errors. The report recommends introducing a basic integrated MIS or ERP system, centralizing digital documentation, reducing manual data entry, improving internal communication, and providing employee training. The study concludes that MIS can improve coordination, accuracy, service quality, and overall operational efficiency in freight forwarding.