Assessing training needs to minimize production defects at K.M. Furniture

Abstract

This dissertation evaluates training gaps in K.M. Furniture for defect minimization. The article discusses a case study that used interview and observational data coupled with defect log and HR record analysis to reach the conclusion that training is happening but is incoherently scheduled, not role-specific, and weakly reinforced on the shop floor. Staff have a good grasp of quality standards but a moderate understanding of error prevention. On the whole, they have moderate skills and application ability. Maintenance is behind Production, Packaging, and Quality Control on the issue. After training, the pilot program detected fewer defects, indicating an impact. Some suggestions include implementing role-focused curricula aligned with Pareto defects, scheduling quarterly refreshers, enhancing coaching by supervisors, upskilling for maintenance, applying blended delivery methods, and strengthening the evaluation process at levels 3-4 attributed to FPY, defects per unit and the number of hours spent on rework.