Customer satisfaction level of Al-Arafah Islami Bank Limited

Abstract

As part of my academic requirement and completion of my BBA program, I needed to complete a three month period of Internship program. I chose to do my Internship at Al-Arafah Islami Bank Limited, Khilkhet Branch. At AIBL I was assigned to do my intern in two different sections as general banking, and in foreign division. In General Banking Division I took the opportunity to learn about as much as possible while I was working on the division. Al-Arafah Islami Bank Limited is one of the prominent banks in Bangladesh. In these years of long journey the bank has achieved trust from people by providing its services. The main motto of the bank is to give best quality and swift service to customers. In these three months of internship period I learn from them how to motivate customers and give quick services. General banking division is a very important department of a bank. Relationships with customers develop from here. In this report I describe the different functions of these three divisions. Here I also did a research about customer satisfaction level of AIBL. The report also gives an idea of different products and offerings given by Al-Arafah Islami Bank Limited.