A study on the environment and operations of Kuehne + Nagel Bangladesh Limited

Abstract

Kuehne + Nagle Ltd. is a multinational freight forwarding organisation that was founded in 1890 by August Kuehne and Friedrich Nagel in Bremen, Germany. Over the decades the company has established itself as the top freight forwarder in the world. Currently, they are headquartered in Schindellegi, Feusisberg, Switzerland operating from about 1.300 locations and more than 100 countries across the world. The main business of Kuehne + Nagle Ltd. is managing the supply chain logistics of their respective clients. In other words, they act as the forwarder that works as the bridge between a buyer and a shipper from one country to another. They currently have more than 4,00,000 customers that trust them to manage their logistics. They basically handle the responsibilities of receiving goods from the suppliers, providing Bills of Lading (BL), booking a shipment with a carrier and sometimes also distributing the cargo to the respective consignees. The main focus of Kuehne + Nagle Ltd. is customer centricity. They design their tasks based on customer satisfactions and that is why they have been successful in terms of sustaining the customer loyalty over the years. They also emphasise on quality service and punctuality. As a matter of fact, such business ethics have enabled them to be the top-ranked forwarder in the world for both Sea and Air cargo shipping. I had two major objectives that get from this internship and I believe that I have been successful in accomplishing them. First, I have gathered some priceless experience from my tenure at Kuehne + Nagle Bangladesh Ltd. Secondly, I have been able to develop some of my interpersonal skills from working there as an intern. However, the specific objective of this report is to shed light on how the operations of Kuehne + Nagle Bangladesh Ltd. works and in what sort of environment. Kuehne + Nagle Bangladesh Ltd. acknowledges their main strength to be their global network that helps them to earn the trust of their clients. Again, their customer centricity makes them always prioritise customer feedbacks and they are always looking for an opportunity to get better every day.