Study on trade service, Citibank N. A Bangladesh

Abstract

Banking is the most lucrative business and thus should provide the best services to the clients to maintain its welfare. More importantly, since this sector is highly customer oriented, the only way it can achieve its goal is by satisfying the customers by providing quality, effective and efficient services. I got the opportunity to work as an intern in Citibank, N.A. Dhaka for 3 months. The topic that I have focused in my report is “Trade service of Citibank N A’’ which describe the Corporate Banking and Trade practiced by them all throughout Bangladesh. In Trade, I basically worked under import department of trade service. I have tried to gather as much information possible about how they work, who are their customers, how they serve them and the main focus of my task was to describe the processing of LC. Trade service conducts with “Import and Export”, along with loans and guarantees, and their managerial function. I have discussed about the bank’s main focus points and also how they deal with their employees, clients and valuable customers. I also try to do a SWOT (strengths, weakness, opportunity, threat) analysis of Citibank N A. Moreover, being able to work as part of Citibank’s employee gave me a firsthand insight at how the bank approaches towards its employees, how these employees deal with their clients, and how the employees interact with each other. This real picture of the bank which I was able to observe through my eyes during my internship period has contributed greatly in preparing this report. My report is actually a reflection of my experience rather theoretical analysis. Those entire three months I was mainly involved with import team, so my focus of report is actually on the activities of import team. I gathered realistic experience during this period also got the chance to about their setbacks as well. Finally it is my pleasure to work with such a team who deals with global trade and I gathered some really valuable experience which will help in my professional life.