The development of retail banking and its ability to grow through NRB Bank Ltd.'s digital financial services (DFS)

Abstract

The internship report has information about my work at NRB Bank‘s Retail banking division at the time of my 3 months internship. This report is an in-depth study of the usage of DFS (Digital Financial Service) for Retail Banking smooth operations. The bank employs technology and strategy to help consumers become accustomed to the technical side of banking for quick and simple banking services. I had been working since 15 February 2023 to 15 May 2023. It gave me the chance to get involved, comprehend banking in Bangladesh, and recognize the thought process behind building new, digitalized banking practices.

This report begins by providing a descriptive account of my work experience at NRB Bank Ltd. Additionally, it contains details about the organization, including an overview, data, and other crucial details related to its functionality. This report also emphasizes how crucial it is for retail banking to go digital in order to simplify banking procedures. The examination of competitiveness and industrial positioning that follows can assist the bank in identifying and improving its weak points. Last but not least, it can help the bank establish fierce competition and enhance various methods of digitalizing banking.