Customer satisfaction level of United Commercial Bank Limited

Abstract

As part of my academic requirement and completion of my BBA program, I needed to complete a three month period of Internship program. I chose to do my Internship at United Commercial Bank Ltd. At UCB I was assigned to do my intern in two different sections as general banking, and in foreign division. In General Banking Division I took the opportunity to learn about as much as possible while I was working on the division. United Commercial Bank Limited is one of the prominent banks in Bangladesh. In these years of long journey the bank has achieved trust from people by providing its services. The main motto of the bank is to give best quality and swift service to customers. In these three months of internship period I learn from them how to motivate customers and give quick services. General banking division is a very important department of a bank. Relationships with customers develop from here. In this report I describe the different functions of these three division. Here I also did a research about customer satisfaction level of UCBL. The report also gives an idea of different products and offerings given by United Commercial Bank Limited.