An examination on the challenge and issue of the fintech company “bKash” in Bangladesh

Abstract

This report pertains to a case study on bKash Limited, a mobile financial services company in Bangladesh. The study was conducted to analyze the company's financial performance, customer service, and anti-money laundering and terrorism activities. Despite being a top performer in the industry, bKash Limited has incurred losses from 2019-2021 due to heavy investment in infrastructure improvement and customer acquisition. The company has also been facing issues of frequent fraud and server downtime, leading to problems for both customers and businesses. Additionally, bKash Limited lacks a money recovery system and is still not fully protected from money laundering. To address these concerns, the report recommends that bKash Limited improves its infrastructure to provide customers with more flexible and uninterrupted services. The company must also monitor customer demand and improve its anti-money laundering and terrorism activities. Overall, bKash Limited must take swift and comprehensive action to address these issues in order to continue providing high-quality mobile banking services to its customers in Bangladesh.