General banking, cash handling and credit management procedures of Dutch-Bangla Bank Limited

Abstract

Dutch-Bangla Bank Limited is a pioneer in the banking sector of Bangladesh for its innovative and technologically advanced steps especially Internet Banking, Mobile Banking, ATMs and Fast Tracks with all core banking activities. It focuses on its Alternative Delivery Channels (Internet Banking, SMS/Alert Banking, ATMs and Fast Tracks, POS Terminals and Call Center) as well as CSR, Green Banking, Agricultural Credit etc. which bring it a different image among the competitors. In this report, I have tried to introduce with the procedures of General Banking, Cash Handling and Credit Management of DBBL in details to have a clear idea as well as have an outlook of competencies and skills required in banking. This report will be helpful for finding out the internal actions executed daily in a dank and to realize how these actions lead to growth and profitability. DBBL has a wide range of opportunities for customers in its overall banking process with smart, energetic and sincere staff and fully automated software system to ensure quick and better service. After reading this report the current position of DBBL in the banking arena will be clarified.