A study on service level of DIGICON Technologies Ltd.

Abstract

This report not only gives an overall view and prospect of DIGICON Technologies ltd covering from running business processes, organizational structure to the clients but also looks into the Business Process Outsourcing Sector. Besides it follows an in-depth analysis backed by survey which tries to reveal the service level of DIGICON technologies ltd. DIGICON Technologies ltd can also be regarded as one of the three business ventures of DIGICON while the other two ventures of DIGICON are DIGICON Global Service and DigiLearn. Despite of starting its operations in Bangladesh in 2010, DIGICON Technologies ltd has become popular in the BPO industry within a very short span of time. Call Center, Payroll, and Manning (Manpower Hiring for Organizations) are the primary services of DIGICON. Here cost effective offering, better monitoring and better service are what made DIGICON Technologies famous among the business organizations. On the other hand, the outstanding performance of DIGICON presented the BPO industry as an attractive sector to invest in as a result competition keeps rising like any other sector. Throughout this report it is precisely mentioned how DIGICON survived all the way with dignity along with the list of the clients with whom DIGICON is rolling the business. This report is also followed by a survey in order to assess the service, DIGICON is providing to two of its major clients e.g. Grameenphone and Airtel concentrating mostly on the customer service portion.