General banking activities : a case study on United Commercial Bank Limited

Abstract

The report emphasizes on the activities of General Banking that takes place in a branch of United Commercial Bank Limited, one of the oldest and reputed banks in Bangladesh. This report is intended to assist the reader in detailed understanding of the general banking activities of the bank. It also attempts to capture the procedure practice in UCBL in relation to customer handling. The purpose of writing this report is to have a clear concept about the detailed activities of general banking including every type of work the division does along with the legal and behavioral regulations of GB division. I have mentioned the object of the report and the opportunities and limitations I had during the work in United Commercial bank. Secondly, in the organizational part I have provided detailed information about the organization with its company profile, corporate vision and mission, products, services and resources. I have also done the SWOT analysis of UCBL. Then I have written my job responsibilities and observations which I found out during my internship program at the corporate branch, Gulshan Avenue, Dhaka. The report has been done on the daily activities of my internship period of 12 weeks in the Clearings and Accounts division at United Commercial Bank Limited. The activities included the day to day input of customer details, issuing saving instruments (Sanchaypatra), Clearing Inward and outward Cheques, delivering saving instruments to the customers, entry of cash transactions, filling up Account opening forms, issuing Fixed Deposit Receipts (FDR). These are all daily basis work that has to be done on customer’s requirement.