Customer service and how it affects the satisfaction of account holders a study of Shahjalal Islami Bank Limited, College gate branch

Abstract

Shahjalal Islami Bank Limited (SJIBL) started doing business on May 10, 2001, in line with Islamic Shariah law and the Bank Companies Act, of 1991. Over the past seventeen years, SJIBL has expanded its service area by opening new stores in strategically important places across the country that offer a range of services. In its most basic form, Islamic banking is not only interest-free lending, but it also offers deal-based business products that bring in real money and raise the economy's GDP. Shahjalal Islamic Bank Limited is a bank that serves a wide range of customers, from 6 individuals to businesses. It follows both the Bangladesh Centre Bank Act and the Shariah Act that their Shariah Council gives them. In order to comprehend and evaluate the bank's consumer service procedure, I have collected information from their clients and included it in this internship report. The essential information has been compiled by me from primary and secondary sources. I also went over a report called "Customer Service and its Impact on the Satisfaction of Account Holders: A Study of Shahjalal Islami Bank Limited, College Gate Branch ". In this research, I also examined, discussed, and analyzed their management and marketing practices. I obtained the data for the financial analysis from the annual reports for the years 2018 through 2022. In addition, I covered their information management system and operations, as well as a general analysis of the sector utilizing Porter's Five Forces and SWOT analysis. Lastly, every single one of this bank's clients has given their approval for its executives and staff to use their banking services. which was what this bank's clients wanted.