How to improve customer service efficiency and their customer satisfaction of Rupali Bank LTD. Gabtoli Hat Branch

Abstract

This report provides with broad and sensible exposure to the sector of overall activities of Rupali Bank Limited. During the post amount, I used to be appointed responsibility within the varied department of Rupali Bank Ltd. Rupali Bank commences its Loan operation department wherever they scrutinize the loan proposal and appraise the planned investment sector type varied aspects, viz. organization and management, technological, marketing, economic and profitableness. Fate, the right assessment Rupali Bank, gives loan to speculate the planned sector. Rupali Bank conjointly monitors and suggests website choice to final submission of the report. With a good ambition, Rupali Bank started its operation; however, sadly, it is currently a losing concern. Now a day, Rupali Bank tries to reduce their loan operation thanks to unethical apply of entrepreneurs of misuse fund and cash transfer to the different project. The bank conjointly tries to seek out the thrust sector and actual bourgeois people who have interested in an established profitable business. Rupali Bank Ltd is conducive loads for several years within the economic development (especially within the industrial sectors) in our country. Their activities square measure development. This study is conducted chiefly by questionnaires and by taking oral interview of the officers. Several journals and publications were conjointly used for precise information. Findings and conclusions show that Rupali Bank follows general banking rules and rules in their activities. It conjointly shows that Rupali Bank utilizes govt judgment and strategies in addressing their activities. I hope this study has some implication aimed toward rising the general activities of Rupali Bank.